Support & knowledge base
Support for the systems we run.
Search the knowledge base, open a ticket, or email the engineers who built and run your website, system or servers.
Start with
Knowledge base
Browse by topic.
Short, step-by-step answers for the services we run.
Support requests2 articles
How to report an issue, what to include, and how urgent it is.
Open a ticketEngage1 article
Signing in to your workspace, and account or WhatsApp number issues.
Engage loginWebsites and hosting2 articles
Moving a website, and choosing where it runs.
Full guides on the blogBusiness systems1 article
Contact support
Open a ticket, or email us.
Other ways to reach us
Support requests go to the engineers who built and run your system. Email keeps the report, our questions and the fix in one thread, so nothing depends on someone remembering a phone call.
- To
- info@comark.co.il
- Subject
- Support request: [site or system]
Site or system
The domain or system name, and whether it is the live site or staging.
What happened
What you did, what you expected and what you saw instead. Paste error messages as text.
When and who
Roughly when it started, and whether it affects everyone or only some users, browsers or devices.
Screenshot or recording
A screenshot with the address bar visible, or a short screen recording of the steps.
Business impact
Whether it stops orders, leads or customers right now, or can wait.
Never send passwords or card numbers by email. If we need access, we will arrange it separately.
Email a support requestPriority levels
How urgent it is.
Pick the level that matches the business impact. It tells the team what to look at first.
| Level | Example | How to reach us |
|---|---|---|
| P1 · CriticalService down | Site or system down, a suspected security incident, or data loss | Ticket, plus an email marked “urgent” |
| P2 · HighMajor feature broken | Checkout, bookings or login broken for many users | Ticket or email |
| P3 · NormalLimited impact | A feature misbehaves and a workaround exists | Ticket or email |
| P4 · LowQuestion or change | Questions, content updates and small changes | Ticket or email |
- P1 · CriticalService downSite or system down, a suspected security incident, or data lossHow to reach us · Ticket, plus an email marked “urgent”
- P2 · HighMajor feature brokenCheckout, bookings or login broken for many usersHow to reach us · Ticket or email
- P3 · NormalLimited impactA feature misbehaves and a workaround existsHow to reach us · Ticket or email
- P4 · LowQuestion or changeQuestions, content updates and small changesHow to reach us · Ticket or email
From the blog
The full guides behind these answers.
Three of the articles here are short versions of longer guides. Read the full checklist before a migration, a hosting move or a CRM project.
- Migration · 7 min readWebsite migration checklistURL inventory, the 301 map, staging, DNS and SSL, email records, tracking, and what to watch in the weeks after launch.
- Infrastructure · 5 min readShared hosting, VPS or dedicatedWhat each option is, who manages what, when to move up, and the questions to ask about backups and managed service.
- Business systems · 4 min readBefore you start a CRM projectProcess, data, users and devices, integrations, permissions, reports, migrating history and rolling out in phases.
Not covered here. Talk to the team that runs your service.
A person from the team that runs your website, system or servers will pick it up.