Your website and its server are monitored, maintained, secured and improved every month by engineers who know the code, with a report that shows exactly what was done.
What's included
Every part of keeping a website healthy, assigned to someone, scheduled, and logged where you can see it.
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The monthly cycle
Monitoring runs all the time. Everything else follows a predictable schedule, so changes never surprise you.
Monitoringcontinuous
Backupsscheduled · restore tests
Updatesstaging → production
Content and fixesas they arrive
Performance reviewCWV · speed · DB
Monthly reportreport + review
Incident response
Often we know before you do. How fast we respond depends on your plan; every incident follows the same four steps.
01
Monitoring spots the problem: failed checks, error spikes, slow responses or security alerts.
02
An engineer is alerted right away, and you are told as your plan sets out.
03
We find the cause and restore service, rolling back if needed, then fix the root cause properly.
04
A written incident report: what happened, the impact, and what we changed so it does not happen again.
Service plans
Choose by how critical the site is to your revenue. Plans can change as the business does.
Response hours and frequencies are written into each service agreement. We quote after a health check.
FAQ
Yes. We start with an audit of the code, the hosting and the access, and tell you what has to be fixed before we take responsibility for it. Some sites need a round of updates, or a move to better hosting, first.
No, but it is simpler when it is, because we can see the server as well as the site. If it stays with your current host, we need access to the server or the control panel, and we agree in writing who handles what.
Monitoring alerts us, an engineer who knows the site looks at it, and the fix goes into the service log. If the cause is the server or a third-party service, we take it up with that provider directly.
Content updates, small changes and bug fixes are part of the plan. Larger work, such as a new section or an integration, is scoped separately before we start, so you know what it involves.
Every plan has a service log of updates, backups, fixes and alerts, and a monthly report on uptime, speed and analytics. If something needs a decision from you, we raise it in the report or call you.
Ongoing care
We start with a health check of the code, the server and the backups, then recommend the plan that fits.
